Contact

A person will answer

Two of us build and support Bowerdeck. There is no ticket queue and no chatbot — replies come from whoever wrote the thing you are asking about.

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Support
Anything not working, or working strangely. Include the URL and we can usually reproduce it straight away.
help@bowerdeck.com
replies within a working day
€
Plans and billing
Invoices, VAT, switching between monthly and yearly, or moving back down to free.
billing@bowerdeck.com
replies within a working day
@
Press and partners
Writing about small tools, or building something that should talk to Bowerdeck.
hello@bowerdeck.com
replies within three days

Send us a message

The more specific you are, the faster this goes. A URL that misbehaved is worth more than a paragraph describing it.

Broken client site? Put “urgent” in the message and it jumps the list.
all systems normal
Something looks broken?
Check the status page first — if the sweep worker is backed up, health checks lag and it is usually already being fixed.
App and API62ms
Health sweep worker142/min
Share pagesno incidents
Before you write
A site shows as down but it is up
Some hosts block unknown user agents. Send us the URL and we will allow-list our probe for it.
The cover image is wrong
We take og:image first. Set a better one on the project and it will never be overwritten.
Can I export everything?
Yes — JSON of every project and share link, from Settings, at any time.
Do you delete my data if I leave?
Thirty days after you close the account, permanently, including share pages.
Email only, on purpose
No phone queue and no live chat widget. Everything comes to one inbox that both of us read, which is why answers come from someone who knows the code.
help@bowerdeck.com
Replies 09:00–18:00 GMT, Monday to Friday